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    Email: Complaint About a Faulty Laptop Order

    Writing Task 1: Writing an Email

    Task 1 of 2

    27:00

    Writing Task 1: Writing an Email

    Task 1 of 2

    Scenario

    Three weeks ago, you ordered a new laptop from Maple Tech, an online electronics store, for $1,200. When the package arrived, the screen was cracked and three keys were missing from the keyboard. You have called customer service twice and sent two follow-up emails, but no one has offered a replacement or a refund, and the laptop is still unusable.

    Your Task

    Read the scenario and write an email response. You will have 27 minutes to complete your response.

    How It Works

    Write a clear, organized email with proper greeting and closing. Aim for 150-200 words.

    About this practice

    CELPIP Writing Practice: Email and Survey Tasks with AI Feedback

    Write CELPIP Task 1 emails and Task 2 survey responses, then get AI feedback scored like the real test on content, vocabulary, readability, and task fulfillment.

    60 full tests · 120 practice items · 53 to 60 minutes, Task 1 (email) and Task 2 (survey)

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    FAQ

    CELPIP Writing questions

    Task 1 (email) gives you 27 minutes and Task 2 (survey response) gives you 26 minutes, so about 53 to 60 minutes in total. Both tasks ask for 150 to 200 words.

    When you submit a response, Celpify returns scores on content and coherence, vocabulary, readability, and task fulfillment, plus specific suggestions, usually within 10 seconds.

    Our AI feedback is scored like the real test and checked against official sample answers, but your final CELPIP score comes from trained human raters. Use the feedback to improve, not as a guarantee.

    Both tasks expect 150 to 200 words. Going a little over is fine, but fewer than 150 words usually lowers your task fulfillment score.

    Reading the prompts is free for everyone. To submit a Writing response for AI feedback you need a free account, so we can save your work and show your progress over time.