CELPIFY

    Email: Complaint About a Faulty Laptop Order

    Writing Task 1: Writing an Email

    Task 1 of 2

    27:00

    Writing Task 1: Writing an Email

    Task 1 of 2

    Scenario

    Three weeks ago, you ordered a new laptop from Maple Tech, an online electronics store, for $1,200. When the package arrived, the screen was cracked and three keys were missing from the keyboard. You have called customer service twice and sent two follow-up emails, but no one has offered a replacement or a refund, and the laptop is still unusable.

    Your Task

    Read the scenario and write an email response. You will have 27 minutes to complete your response.

    How It Works

    Write a clear, organized email with proper greeting and closing. Aim for 150-200 words.

    About this practice

    CELPIP Writing Practice — Email + Survey, AI-Scored

    Write CELPIP Task 1 emails and Task 2 survey responses, then get instant AI scoring on Content, Vocabulary, Readability, and Task Fulfillment.

    30 full tests · 60 practice items · 53–60 minutes • Task 1 (email) + Task 2 (survey)

    Sign up freeBrowse all skillsTake a full mock test
    FAQ

    CELPIP Writing questions

    Task 1 (email) gives you 27 minutes and Task 2 (survey response) gives you 26 minutes, for roughly 53–60 minutes total. Both tasks ask for 150–200 words.

    When you submit a response, Celpify returns scores on Content/Coherence, Vocabulary, Readability, and Task Fulfillment, plus targeted suggestions for improvement — usually within 10 seconds.

    AI scoring is calibrated against published CELPIP rubrics and sample answers, but final test scoring is done by trained human raters. Use AI feedback as a directional signal, not a guarantee.

    Both tasks expect 150–200 words. Going slightly over is fine, but writing fewer than 150 words usually pulls down the Task Fulfillment score.

    Browsing and reading prompts is free for everyone. Submitting a Writing response for AI feedback requires a free account so we can save your work and surface progress over time.